Current as of January 30, 2025
Privacy policy
1. Introduction
Caoba Listings Real Estate S.A. de C.V. ("Caoba Listings," "we," "our," or "us") is committed to protecting the privacy and personal data of our clients, business partners, and website users. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with the Ley Federal de Protección de Datos Personales en Posesión de los Particulares ("Mexican Data Protection Law").
By using our services, website, or communicating with us, you consent to the terms of this Privacy Policy.
2. Data Controller
Caoba Listings Real Estate S.A. de C.V., located in Tulum, Quintana Roo, Mexico, is responsible for processing your personal data in compliance with applicable laws.
3. Personal Data We Collect
We may collect the following categories of personal data:
- Identification Data: Full name, nationality, date of birth, gender, official identification (e.g., passport, INE, CURP, RFC).
- Contact Information: Email, phone number, physical address.
- Financial Data: Banking details, payment methods, tax identification numbers.
- Property-related Information: Information related to real estate transactions, including preferences and purchase history.
- Digital Information: IP address, browser type, cookies, and website interaction data.
4. How We Collect Your Data
We collect personal data through:
- Direct interactions (e.g., forms, emails, calls, meetings).
- Our website (e.g., contact forms, cookies, analytics tools).
- Third-party sources (e.g., business partners, real estate agencies, public databases).
5. Purpose of Data Processing
We process your personal data for the following purposes:
- Primary Purposes (Essential for Service Delivery):
- Facilitating real estate transactions (sales, rentals, investments).
- Verifying identity and conducting due diligence.
- Managing contracts, payments, and invoicing.
- Providing customer service and support.
- Complying with legal and regulatory obligations.
- Secondary Purposes (Optional):
- Sending promotional materials and marketing communications.
- Conducting market research and improving our services.
- Using website analytics to enhance user experience.
If you do not wish for your data to be used for secondary purposes, you may opt out at any time by contacting us.
6. Legal Basis for Data Processing
We process your personal data based on one or more of the following legal grounds:
- Your consent when providing personal information voluntarily.
- The performance of a contract or pre-contractual obligations.
- Compliance with legal obligations under Mexican law.
- Our legitimate interests in maintaining business relationships and improving services.
7. Data Sharing & Transfers
We do not sell or rent your personal data. However, we may share your data with:
- Service Providers: Third parties assisting in real estate transactions, marketing, or IT services.
- Legal Authorities: When required by law or regulatory obligations.
- Business Partners: Real estate agencies, brokers, and investors with whom we collaborate.
If we transfer your data internationally, we ensure compliance with applicable legal safeguards.
8. Data Protection & Retention
We implement security measures to protect your personal data against unauthorized access, loss, or misuse. Personal data is retained only for as long as necessary to fulfill its intended purpose and legal obligations.
9. Your Rights Under Mexican Law
As a data subject, you have the right to:
- Access your personal data.
- Rectify inaccurate or outdated data.
- Cancel or request deletion of your data when no longer necessary.
- Object to data processing for marketing purposes.
To exercise your rights, contact us at hello@caobalistings.com with the subject "ARCO Rights Request." We will respond within the legal timeframe established by Mexican law.
10. Cookies & Digital Tracking
Our website may use cookies and similar tracking technologies. You can manage cookie preferences through your browser settings.
11. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy periodically. Changes will be published on our website with an updated revision date.
12. Contact Information
For any questions or concerns regarding this Privacy Policy, please contact:
Caoba Listings Real Estate S.A. de C.V.
Tulum, Quintana Roo, Mexico
Email: hello@caobalistings.com
Phone: +52 984 310 7313
By using our services, you acknowledge that you have read and understood this Privacy Policy.
Current as of January 30, 2025
Terms of service
1. Introduction
Welcome to Caoba Listings Real Estate S.A. de C.V. (“Caoba Listings,” “we,” “our,” or “us”). These Terms of Service ("Terms") govern the use of our website, services, and real estate offerings, including property sales, brokerage services, and real estate development projects in Mexico. By accessing or using our services, you agree to comply with these Terms. If you do not agree, you should not use our services.
2. Company Information
Caoba Listings Real Estate S.A. de C.V. is a legally registered company in Tulum, Quintana Roo, Mexico, specializing in real estate development, sales, and brokerage services.
3. Scope of Services
Our services include:
- Real estate brokerage (buying, selling, and renting properties).
- Property development and project management.
- Investment consultation in real estate projects.
- Marketing and advertising for real estate properties.
These services may be subject to specific contracts, agreements, and regulations applicable in Mexico.
4. Eligibility
To use our services, you must:
- Be at least 18 years old and have the legal capacity to enter into contracts.
- Provide accurate and complete information when engaging with us.
- Agree to comply with all applicable real estate laws and regulations in Mexico.
5. Property Listings and Transactions
- Accuracy: While we strive to provide accurate property listings and information, we do not guarantee the completeness or correctness of descriptions, prices, availability, or legal conditions.
- No Guarantee of Sale or Purchase: Listing a property with us does not guarantee a sale, and expressing interest in a property does not guarantee its availability.
- Independent Due Diligence: Buyers and investors are responsible for conducting their own due diligence, including legal, financial, and technical assessments before entering into a real estate transaction.
- Legal Compliance: All real estate transactions must comply with Mexican property laws, including those related to foreign investment, ownership structures, and legal permits.
6. Commissions and Fees
- Our real estate brokerage and development services may include commissions, service fees, and other charges, which will be disclosed in formal agreements.
- All fees must be paid as agreed upon in signed contracts, and non-payment may result in legal action.
7. Payment Terms
- Payments for property purchases, services, or investments must be made through authorized and agreed-upon payment methods.
- Caoba Listings is not responsible for fraudulent transactions made outside of official company accounts.
8. Intellectual Property
- All content on our website, marketing materials, and branded assets, including property photos, videos, and descriptions, are owned by Caoba Listings Real Estate S.A. de C.V. and may not be copied, modified, or distributed without our written permission.
9. Limitations of Liability
- Caoba Listings acts as an intermediary in real estate transactions and is not responsible for disputes between buyers, sellers, or third parties.
- We are not liable for financial losses, market fluctuations, or any indirect, incidental, or consequential damages related to real estate investments.
- Property values, market conditions, and investment risks are subject to change, and we do not guarantee profitability or appreciation.
10. Third-Party Services
- We may work with third-party service providers (e.g., legal advisors, notaries, construction firms, brokers), but we are not responsible for their actions, services, or contracts.
- Clients engaging third-party services do so at their own risk and discretion.
11. Termination of Services
We reserve the right to terminate or suspend any service if:
- A client provides false information or engages in fraudulent activities.
- A client breaches these Terms or fails to fulfill contractual obligations.
- Legal or regulatory conditions require the termination of services.
12. Privacy and Data Protection
We collect and process personal data in accordance with our Privacy Policy. By using our services, you consent to our handling of your data under Mexican Data Protection Laws.
13. Dispute Resolution and Governing Law
- These Terms are governed by the laws of Mexico.
- Any disputes arising from our services or contracts shall be resolved in the competent courts of Quintana Roo, Mexico.
- Clients agree to attempt mediation or negotiation before pursuing legal action.
14. Changes to These Terms
We reserve the right to update or modify these Terms at any time. Changes will be published on our website with an updated revision date. Continued use of our services implies acceptance of any modifications.
15. Contact Information
For inquiries or concerns regarding these Terms, please contact us:
Caoba Listings Real Estate S.A. de C.V.
Tulum, Quintana Roo, Mexico
Email: hello@caobalistings.com
Phone: +52 984 310 7313
By using our services, you acknowledge that you have read, understood, and agreed to these Terms of Service.